We care about your experience as much as we care about your feet. From sizing guides to shipping details, we’ve gathered the most frequently asked questions here to help you find exactly what you need.
Socks & Quality
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Weava socks are an investment in daily comfort and longevity. We focus on uncompromising quality: certified natural fibers, seamless craftsmanship, and superior Active Dye Integrity. You are buying "fewer, better" socks that last longer, feel superior, and eliminate the frustration of constant replacements.
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Yes. We prioritize certified natural fibers (like premium combed cotton, high-grade Merino wool, or specialized blends). Our focus on certified materials ensures transparency, ethical sourcing, and confirms they are free from harmful substances.
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"Honest Fiber" is our commitment that the quality and origin of our raw materials justify our price. We believe in providing the highest material value that you can genuinely feel in the softness, quality, and breathability of every pair.
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Our craftsmanship focuses on key areas: reinforced high-stress areas for quality, seamless toe closures for zero friction, and precision knitting to maintain shape and elasticity over time. This attention ensures both supreme comfort and superior quality.
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Yes, we offer specialized lines tailored for different needs (e.g., Merino for temperature regulation, Tencel/Bamboo blends for exceptional moisture-wicking). Please check our Performance Collection for material details.
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Combed cotton is a softer, stronger fiber where impurities and short strands are removed. This process results in a finer, higher-quality yarn that is less prone to pilling and significantly softer against your skin.
Fit, Sizing & Comfort
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Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual. -
If the first pair from any new style doesn't meet your fit or comfort expectations, we'll cover the shipping and swap it for the right size or style, no return shipping needed. We want you to try us risk-free.
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No. We utilize genuine LYCRA® fiber in our cuffs, engineered with a non-binding tension to hold the sock firmly in place without leaving deep marks. Our anatomical 3D Heel Pocket also prevents slipping and bunching in the back.
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Our seamless closure is achieved through a precise, hand-linked finishing technique that eliminates the thick, irritating ridge found in standard socks. The sensation is truly "unfelt," providing zero friction for even the most sensitive toes.
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The 3D Heel Pocket is anatomically knit to cradle the heel's curve. This design provides a true, custom-like fit, dramatically reducing slippage inside the shoe and preventing the sock from twisting.
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Yes. We offer specific blends for different thermal needs. Our light cotton blends are highly breathable for summer, while our Merino wool blends excel at temperature regulation for optimal comfort year-round.
Care, Quality & Comfort Longevity
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No. Our colors are locked in using the Active Dye Integrity process. This minimal-fading technology prevents color molecules from detaching, ensuring your colors stay vibrant and will not bleed or run onto your other garments when washed correctly.
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To ensure superior longevity and fiber integrity, we recommend machine washing cold with similar colors. Tumble dry low or, preferably, air dry. Avoid using bleach or fabric softeners, as these can break down the elastic fibers.
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Yes. We use premium, high-quality combed fibers which are less prone to pilling. Controlled knitting tension minimizes shrinkage, provided you follow our cold-wash instructions, ensuring the socks maintain their superior feel and comfort.
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We stand by our commitment to exceptional quality. If you experience any issues related to the fabric integrity or comfort that affects your enjoyment within 12 months of purchase, please contact us. We will happily assess the situation and work towards a satisfactory resolution.
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Avoid rolling socks into balls, as this stresses the cuff and elastic fibers. We recommend laying them flat or pairing them loosely to ensure the LYCRA® and elastic components maintain their stretch and recovery over time.
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No. We strongly advise against using fabric softeners as they can coat the fibers, reducing the effectiveness of the moisture-wicking technology and breaking down the elasticity of the LYCRA® and other elastic components.
Safety, Health & Materials
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Absolutely. Our commitment to being the Sensitive Skin Sanctuary means we use certified low-irritation natural fibers and the non-toxic Active Dye process, which has minimal residue. We aim for the cleanest contact possible for delicate skin.
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Yes, Active Dyeing is superior. It involves a molecular bond between the dye and the fiber, unlike standard dyeing which merely coats the surface. This bond makes the color permanent, reduces chemical residue, and is why our socks are safer and longer-lasting.
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No. We actively screen our supply chain and use non-toxic, certified dyes and finishes. We strive to meet and exceed strict international safety standards, ensuring no harmful chemicals touch your skin.
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Yes, many of our styles (especially Performance and natural fiber blends) are designed with moisture-wicking properties. This keeps feet dry, inhibits the growth of bacteria and fungus, and is crucial for preventing blisters and maintaining overall foot health.
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We are committed to conscious production. Where performance allows, we selectively incorporate certified recycled fibers (e.g., recycled nylon or polyester) to reduce our environmental footprint while maintaining the highest Weava quality standards.
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Yes. Many of our natural fiber blends (especially high-grade cotton and Merino wool) naturally resist microbial growth, which is the primary cause of odor. Our moisture-wicking design also contributes to a fresher, healthier environment for your feet.
Orders, Shipping & Returns
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Orders are typically processed within 1-2 business days. Standard global shipping usually takes 5-12 business days, though regional variances may apply.
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Yes, Shipping is On Us! We offer complimentary standard shipping on all orders over $35 USD. This will be automatically applied at checkout, no code needed.
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We accept returns or exchanges on all unused and unwashed items in original packaging within the 90-Day Comfort Window from the date of purchase. Our process is designed to be hassle-free and prompt.
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Simply visit our dedicated Returns Portal (link in the website footer or menu). You will need your order number and email address to begin the easy, guided process.
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Your payment is 100% secure. We utilize industry-leading SSL encryption and partner with globally trusted payment gateways (Visa, PayPal, etc.). Your financial data is always encrypted and protected, ensuring a safe transaction.
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Once your order is dispatched (within 1-2 business days), you will receive a confirmation email containing your tracking number and a link to the courier's tracking page for real-time updates.